Privacy Policy

Effective date: February 20, 2025

We at Swapay (“Swapay“, “We“, “Us,” or “Our“) are committed to protecting the privacy of Our users. As part of this commitment, it is important for Us to be transparent about how We handle the information that We (or others on Our behalf) collect about Our users, when We collect information about them, and how We use such information.
‍
This is the privacy policy of https://swapay.com/ (the “Policy” and the “Website“). In this Policy, you (“You“, “Your” or “User“) may find information about the types of information that We collect about Users of Our Website, when We collect it, how We use it, share it with third parties, maintain it, etc.
‍
In this Policy, any reference to “Personal Data” is to any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or in combination with additional information that We have or that We have access to.

When do We collect information about You?

We may collect Personal Data about You in the following circumstances:

When You access or use the Website and the services contained therein (the “Services”); and

When You communicate with Us via email, social media, or other channels.

You are under no legal obligation to provide any information about You, and it is provided at Your free will. However, if You do not furnish certain information about You, We will not be able to provide You with any or some of the Services.

What type of information do We collect?

We (or third parties on Our behalf) may collect the following types of Personal Data about You:

Website usage information: this information includes online activity log, traffic information (including, without limitation, IP address, time of access, date of access, web and mobile page(s) visited, language used, software crash reports and type of browser used, information regarding the device You used. Some of this information may not identify You personally, and therefore does not constitute Personal Data;

Website activity information – whenever You use the Website, We monitor Your use of the Services and record Your activity. The information that We gather about You in this context includes any activity that You perform in the Website, such as searches that You will perform, content that You will view, the length of time You will be watching content on the Website, Your interaction with content in the Website, etc.

Communication information – when You contact Us, including via Our Website, social media networks or any other communications channel, You may provide Us with Your full name, corporate affiliation, address, certain contact information (such as email address and telephone number) and the content of Your communication with Us.

You are responsible for ensuring the accuracy of the information that You provide Us (or others on Our behalf) with. Inaccurate information will affect Our ability to provide You with some of the Services, as well as Our ability to contact You as contemplated in this Policy.

What is the Legal basis for Processing Your Personal Data?

We process Personal Data under the following legal grounds:Performance of a Contract:

When processing is necessary to provide Services.Legitimate Interests:

For fraud prevention, analytics, security and improving Services.Legal Obligations:

To comply with applicable laws or regulatory requirements.Consent:

When You have given explicit consent (e.g., marketing communications).

How do We use Personal Data?

We may use Personal Data about You for the following purposes:

To operate and improve the Website and Services.
To contact You for the purpose of operational, customer support, or security purposes.
To personalise content or offers to You.
To respond to Your queries, requests or complaints.
To send You marketing materials, subject to Your consent.
To perform and maintain various activities supporting the offering and provision of the Services, including, but not limited to, the Website (such activities include back office functions, business development activities, strategic decision making, financing management, etc.).
To protect Our and third parties’ interests, rights and assets, including the initiation or exercise or defense of legal claims.
To fulfil Our legal and/or regulatory requirements.

What Rights do you have?

You have the following rights:

Right to Access: Request a copy of the Personal Data We hold about You.
Right to Rectification: Correct inaccurate or incomplete Personal Data.
Right to Erasure (Right to be forgotten): Request deletion of Personal Data, subject to legal exceptions.
Right to Restriction: Request limited processing under certain conditions.
Right to Data Portability: Receive Your Personal Data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
How to exercise Your rights: You may contact Us at support@swapay.com to exercise these rights.

Sharing of Personal Data

We will not disclose/share Personal Data about You to third parties except as detailed in this Policy.

We may transfer Personal Data to entities that control Us, entities that are under Our control or to entities under common control or ownership with Us, as shall be from time to time (collectively the “Group”). Such entities may use the Personal Data to support the needs of the Group.

We may share Personal Data about You with the following third parties or for the following purposes:

Upon Your consent or instruction;
Third parties providing Us services related to the offering of the Services, including the Website;
Upon Your consent, third parties offering products or services that match Your needs or preferences;
In the event that We sell, assign or transfer some or all of Our business or assets to a successor or acquirer, or if We are acquired by or merge with a third party, or if We file for bankruptcy or become insolvent, or any other situation where Personal Data may be sold, assigned or transferred to a successor or acquirer;
To protect Our rights, property and interest or those of third parties;
To fulfil Our legal or regulatory requirements or to comply with a court order.

Transfer of Personal Data abroad

We may transfer Personal Data about You outside the jurisdiction in which You are a resident of and store it in other jurisdictions and countries; the data protection and other laws of these jurisdictions or countries may not be as protective to Personal Data as those in the jurisdiction in which You are resident – in these instances, We will take steps to ensure that an appropriate level of protection is given to Your Personal Data.

Retention of Personal Data

We will retain Personal Data about You only for as long as necessary for the fulfilment of the purposes for which such Personal Data is collected. We may retain Personal Data about You for longer periods, if We find it necessary to comply with legal requirements applicable to Us. Once retention period expire, We securely delete or anonymize data.

Changes to this Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related inquiries, please contact Us at: support@swapay.com